www.thetanbase.com (“Website”) is an Internet based portal owned and operated by GITANJLI N ASSOCIATES, a company incorporated under the laws of India, with its registered office at 206, 2nd floor, DLF Centre Point, Sector-11, Mathura Road, Faridabad-121006, Haryana, India.
Use of the Website is offered to you conditioned on acceptance of all the terms, conditions and notices contained in these Terms, along with any amendments made by GITANJLI N ASSOCIATES at its sole discretion and posted on the Website, including by way of imposing an additional charge for access to or use of a Service.
No use or Services available on this Website are directed towards children. www.thetanbase.com. does not knowingly collect Personal Information from children or sell of its products to children. USE OF INFORMATION COLLECTED www.thetanbase.com owns all the information collected via the Website or applications installed on the website. As applicable, the information collected by www.thetanbase.com. shall be used to contact you about the Website and Website related news and Services available on the Website; monitor and improve the Website; calculate the number of visitors to the Website and to know the geographical locations of the visitors; update you on all the special offers available on the Website and provide you with a better shopping experience. This includes sending emails intimating the various offers on the website. You may at any time choose to unsubscribe from such email. Some of your information may be shared with and Used by third parties who shall need to have access to Information, such as courier companies, credit card processing companies, vendors etc. to enable them and www.thetanbase.com perform their duties and fulfill your order requirements. www.thetanbase.com. does not allow any unauthorized persons or organization to use any information that www.thetanbase.com. may collect from you through this website. However, www.thetanbase.com. is not responsible for any information collected or shared or used by any other third party website due to your browser settings.
RETURN & CANCELLATION POLICY
We want you to be fully satisfied with every item you purchase from The Tan Base.
If, for whatever reason, you are unhappy with your purchase, we will accept returns and exchange up till 7 days from the delivery date. This holds unless discussed otherwise and if the following conditions are met:
• Items must be unworn.
• Items must be in their original packaging.
• The package must include the original sales receipt.
• Items can only be exchanged or returned for a refund in the country in which they were purchased.
• Items purchased under any promotional offer or discounted scheme cannot be exchanged.
• A refund will be issued if the return is accepted, and customers will either get a cheque or a transfer of funds to their account.
The Tan Base allows cancellation of an order, no questions asked, as long as the cancellation is done within 24 hours of placing the order.
In case the products delivered are not in the required condition, please bring it to the notice of the delivery personnel. You can inform us by writing in and sending a picture of the shipment/product at firstname.lastname@example.org. Or else, speak to us at 91-9810676081. Our representatives will get back to you within 24 working hours to resolve your grievances.
All products from The Tan Base are covered by a 30-day warranty. The warranty applies to defects in materials and workmanship for 30 days from the date of receipt of the product. After the merchandise is returned to the proper address, it will be inspected, evaluated, replaced, returned or credited in a timely manner.
All refunds will be made in the same form in which payment was received with 7 working days.
SHIPPING & DELIVERY POLICY
www.thetanbase.com is committed to deliver your order with good quality packaging within given time frame. We ship throughout the week, except Sunday & Public holidays. Orders are dispatched within 3 working days most orders are delivered within maximum 7 to 8 working days. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order. Currently we offer shipping free of charge for customers in India.
However, in cases of exchange or returns, we will get the merchandise collected from the delivery address by courier. If there’s an exchange for the second time, the customer will have to bear the shipping & COD charges as applicable in the respective area.
What if the product is received in damaged condition?
If you think you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at 9810676081 or email us at email@example.com mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
GITANJLI N ASSOCIATES
206, 2nd floor, DLF Centre Point, Sector-11, Mathura Road, Faridabad-121006, Haryana, India
Phone no – +91 9810676081
Email – firstname.lastname@example.org